Terms + Conditions
ORDER TIMELINE
All orders will be packaged and shipped within 1-3 business days.
Orders may often process faster than that, but we cannot guarantee a faster processing time.
DISCLAIMER
We do our very best to represent colors accurately, but everyone’s monitors can vary. The item you receive may vary slightly from the color you see on your screen.
SHIPPING
Our company ships through USPS (United States Postal Service) and UPS. Once your order ships, you will receive a tracking number you can use to follow your package safely to your door. Once your package leaves our hands, we have no control over the transit time or shipping process.
INTERNATIONAL SHIPPING
We happily support and love our international customers, and ship all International orders through USPS or UPS. The Spinning Hand is not responsible for duty charges or brokerage fees for international shipping. These charges come from your country during the importation of your package.
RETURNS
We want you to be happy with your purchase. If for some reason there is a problem with your order, please contact us immediately so that we can resolve the issue! We are happy to accept returns of merchandise within 30 days of your purchase, providing that your item is in its original, resalable condition.
If more than 30 days have passed since your purchase, or the item has been damaged for any reason OTHER than due to our error, we can no longer accept a return.
To complete your return, we require a receipt or proof of purchase, as well as the reason for the return.
Please contact us BEFORE returning your item to ensure that we can watch to make sure it arrives safely back at our studios.
REFUNDS
If there is a problem with your product that is OUR FAULT, please contact us immediately so that we can resolve the issue!
If you are receiving a refund after returning an item, your refund will be processed after the item has been received back at our studios in acceptable condition.
We will then send you an email letting you know that your return has been received and a notification that your refund is on its way.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@thespinninghand.com
SHIPPING FOR RETURNS
Once your return has been authorized, you should mail your product to:
The Spinning Hand
497 Valley Street
Maplewood, New Jersey 07040
You will be responsible for paying for your own shipping costs for returning your item.
Unfortunately, all shipping costs are non-refundable. If you receive a refund, you will be refunded your full purchase price less shipping costs.